01 A connected system architecture

After reviewing all internal marketing and sales processes, we developed a completely new system architecture with the CMS at its core. Connected to Salesforce, social media platforms, and the product information system, this advanced set-up enabled real-time communication as well as real-time sharing of product information and the establishment of automated delivery processes, thereby minimising the manual effort for Walter Knoll employees.

02 A contemporary new visual language

By designing and developing a new digital visual identity, we positioned Walter Knoll as an innovative digital brand with both a long heritage and a modern vision. We also came up with a comprehensive visual design system that allows the client to easily create marketing assets for its different digital channels, while ensuring consistency across the board.

03 An immersive product experience

With a focus on findability and relevance, we built a new product experience. The website perfectly translates Walter Knoll’s physical DNA of raw materials, high-quality workmanship, and excellent craftsmanship by using immersive product imagery and videos, as well as in-depth information about configurations and possible materials.

Thanks to the new website's easy-to-use navigation and detailed search and filter functions, professionals can now find the products they need for their next project faster. And consumers can easily find a dealer near them to experience the products in real life.

04 An inspirational magazine for furniture lovers

To showcase the products in an inspiring context, we added an editorial flair to the user experience: a new brand magazine to share relevant industry news, inspiring home stories, and interior design ideas. We also introduced an Instagram integration to the Walter Knoll product catalogue to complement curated content with user-generated images and videos.

05 A destination for industry professionals

We created a dedicated section for industry professionals to make detailed product information, data, and downloads easily accessible. We also set up a dedicated project and reference page to showcase the impressive work Walter Knoll has completed over the decades.

Outcome

We helped Walter Knoll establish themselves as a digital leader in the luxury furniture industry – boosting their overall traffic by nearly 25% within the first six months after the launch. The client also experienced an overall increase in user engagement: users visited over 80% more pages per session and spent on average 70% more time on the website in general.