Key Account Manager (all genders)

You’ll manage high-value, multi-market account(s) — spanning €1M+ annual budgets, 5–10 markets, and multi-channel global campaigns. From long-term social retainers to large-scale productions, you’ll guide clients through complex creative challenges while ensuring our teams deliver outstanding results.

You’ll lead and inspire a team of 5–7 people, fostering collaboration and clarity. This role is ideal for someone who thrives at the intersection of strategy and creativity, brings a sharp eye for brand-building, and builds trusted partnerships that last.

Key Responsibilities

Client Relationship Management

• Act as the strategic lead and trusted partner for key accounts, owning relationships and steering them toward long-term growth and success
• Translate client business goals into clear strategies, campaign briefs, and deliverables across brand, social, and production scopes
• Lead high-level conversations and planning sessions (e.g. editorial planning, quarterly strategy reviews), ensuring clarity, alignment, and measurable impact
• Develop a deep understanding of each client’s brand, market, and internal dynamics, proactively recommending initiatives that create value and opportunity
  

Project Oversight & Operational Excellence

• Maintain full visibility across all projects and workstreams — ensuring momentum, quality, and alignment across teams
• Oversee budgets, scopes, and timelines at the account level — flagging risks early and driving practical, solutions-oriented decisions
• Guarantee structured workflows through clear briefings, handovers, and documentation (e.g. Asana, reports, recaps, decks)
• Plan, manage, and support campaigns across departments by working closely with creative, production, strategy, and social teams, taking responsibility for both project management and client communication
  

Team Collaboration & Cross-Departmental Flow

• Act as the central connector between teams — aligning strategy, creative excellence, and production feasibility into one clear direction
• Partner closely with Account Managers, Producers, Strategists, and Social Media Managers to set priorities and ensure smooth delivery across workstreams
• Lead by example, fostering open communication, strong alignment, and a shared sense of ownership that empowers the team to excel

Growth, Learning & Leadership

• Drive client growth by tracking KPIs, campaign results, and feedback — turning insights into clear improvements and measurable value
• Spot and shape upsell opportunities, building strong business cases that expand client partnerships
• Strengthen the agency from within by refining workflows, elevating documentation, and mentoring team members to raise the bar
  
  

You

Experience & Expertise

• 4–6+ years of experience in account management, strategy, or client services — ideally within a creative agency, content studio, or brand marketing team
• Proven track record managing large, high-profile accounts, leading cross-functional teams, and steering complex, multi-layered scopes
• Deep understanding of social-first content, brand building, production processes, and global campaign workflows
• Experience in the beauty industry is a strong plus
• Confident relationship-builder and trusted advisor — skilled at leading client conversations, aligning stakeholders, and bringing clarity through structured planning
• Fluency in English (spoken and written) is essential. German is a strong advantage and will help you build even stronger relationships with local clients and partners
  

Skills & Attributes

• Strategic communicator – You simplify complexity and provide clear direction that drives alignment and impact
• Proactive and structured – You anticipate risks, stay several steps ahead, and design systems that enable seamless delivery
• Growth-oriented – You spot opportunities for evolution, push for excellence, and raise the bar for clients and teams alike
• Collaborative leader – You unite people, ask the right questions, and create momentum across disciplines
  Brand fluent – You have a sharp eye for storytelling, aesthetics, and cross-channel brand consistency

What we offer

At HY.AM, we don’t just create brands and campaigns—we create a place where creativity thrives. Here’s what’s waiting for you:

• Room to Create: A dynamic environment full of challenges, where your ideas can shine. Experiment, push boundaries, and bring fresh perspectives to life as you help shape brands and campaigns that move people and culture.
• A Team That Gets It: Join a youthful, diverse team that values collaboration, embraces flat hierarchies, and makes decisions fast. 
• Big Names, Big Projects: Work with iconic brands like Hugo Boss, Adidas, and Goldwell on global campaigns that set trends and turn heads.
• Growth on Your Terms: From self-directed learning time and access to top industry resources to conferences and workshops—we’ve got the tools to help you level up your game.
• Work Your Way: A hybrid setup that combines home office flexibility (we’ve got you covered with the gear you need) and an inspiring studio in the heart of Mitte, Berlin.
• Perks That Matter: Employee bonuses, a yearly BVG ticket, Urban Sports Club membership, and a dedicated learning budget to fuel your passions—because we care about more than just your work.
• Beyond the Office: From annual European off-site trips to team dinners and creative hangouts, we make sure work feels just as exciting as the ideas we bring to life.
• All the Extras You Love: Free merch, team activities, and more—you’ll feel the HY.AM spirit every day.

Ready to build the future with us? Apply now!